The Handset

High-end watches, by brand.

Rolex · Omega · Cartier · …

One of one

Limited collection

Help centre

Frequently asked questions

Quick answers on pricing, stock, and how we work with you after you choose a watch.

Buying & stock

Are prices inclusive of VAT?

List prices on the site are shown excluding VAT. VAT is calculated and added at checkout at the applicable rate.

How does limited stock work?

Limited pieces are single units in hand. Once a watch is reserved or sold, it is removed from the limited collection until we list another example.

Can I reserve a watch before paying?

Availability is confirmed at checkout. If you need time to decide, contact us with the piece you are interested in—we will advise what we can hold.

Do you deliver?

Delivery and collection are arranged directly after your order is confirmed. We will agree timing and handover with you outside the checkout flow.

Are the watches authentic?

We source through authorised channels and trusted partners. Each piece is checked before it is listed, and supporting documentation is provided where applicable.

Which payment methods can I use?

We accept the options shown at checkout. If you need an alternative arrangement for a high-value piece, contact us before you place the order.

Can I view a watch before I buy?

Private viewings can be arranged for watches we hold in stock. Reach out with the model you are interested in and we will schedule a suitable time.

Orders & care

Do you buy or take trade-ins?

We occasionally purchase or trade against stock we list. Send details of the watch—brand, condition, and what you have—and we will let you know if we can help.

What if my order needs to be changed or cancelled?

Contact us as soon as possible with your order details. We will do our best to accommodate changes while the watch is still available and before dispatch is arranged.

How are watches packaged and insured?

In-stock pieces are carefully packed for handover or courier. High-value shipments are insured in line with the carrier and our standard terms for your order.

Do you ship outside my city?

We can arrange secure courier within Kenya where available. For other destinations, contact us before ordering so we can confirm options and lead times.

What is your returns policy?

Because many pieces are unique or limited, returns are handled case by case. We will explain what applies to your order before you complete checkout.

How are pre-owned pieces described?

Condition, service history, and included accessories are noted on the product page. Ask for extra photos or a condition report if you need more detail.

How do I reach you after I order?

Use the contact details in your confirmation email for updates, delivery timing, or questions about your watch. We aim to reply within one business day.